Introducing Zendesk Guide

This video introduces Zendesk Guide, a knowledge base solution that helps customer support agents and their organizations by organizing and making company information easily accessible. It contrasts the inefficiency of unstructured knowledge with the clarity provided by Guide, showcasing its ability to answer questions and resolve tickets more effectively.

Support teams have a lot of knowledge about customer issues—and the best way to solve them. Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work. With Guide, you can quickly build a customizable help center, online community, and customer portal so customers get better self-service and agents see improved efficiency and faster resolution. And since it’s the only knowledge base native to Zendesk, it integrates seamlessly with Zendesk Support.