LiveChat Tips #3 - Groups

This animated explainer video demonstrates how to use the 'Groups' feature in LiveChat to improve customer service. It shows how assigning agents to specific groups, based on departments or expertise, ensures customers are directed to the right support person for their needs. The video also highlights how pre-chat surveys can leverage groups to route inquiries efficiently.

See what you can gain by dividing your LiveChat into groups: http://lc.chat/Groups-in-LiveChat