Zendesk Customer Story: EBP

This video features Grégoire Leclercq, Deputy Managing Director at EBP, detailing their company's transformation. He explains how EBP, a French company specializing in accounting software, faced significant challenges with its previous customer support system, leading to poor customer satisfaction.

EBP is a multinational software firm that offers accounting, sales management, and payroll solutions for small and medium-size businesses. "We implemented Zendesk in 2 weeks. It's a product which was intuitive, productive and which gave us quality monitoring and customer satisfaction", Grégoire Leclerc, Managing Deputy Director. Products use: Support, Guide, Chat, Answer Bot and Explore