Zendesk Customer Story: Shaadi.com

This video is a customer story featuring Shaadi.com, a dating service that uses Zendesk to manage customer interactions. It highlights how Zendesk helps Shaadi.com handle a high volume of inquiries efficiently and empathetically. The video includes interviews with Shaadi.com employees and visual representations of their customer service workflow.

5 million couples worldwide have found each other through Shaadi.com. The matchmaking service chose Zendesk to manage their vast amount of customer interactions, which can be up to 5000 inquiries each day.